Refund and Returns Policy

At COVIDFLU.com.au, the online store of AusPharma Medical Devices, we strive to provide you with the highest quality products and excellent customer service. We understand that there may be instances where you may need to return or exchange the HEO Technology COVID-19/Influenza A+B Antigen Combo Rapid Test Cassette purchased from our website. To ensure a smooth and hassle-free return experience, please read our return policy carefully.

  1. Eligibility for Returns:

    • Only unopened and unused HEO Technology COVID-19/Influenza A+B Antigen Combo Rapid Test Cassettes are eligible for return or exchange.
    • Returns must be initiated within 30 days from the date of purchase.
    • Proof of purchase, such as the order number or receipt, is required for all returns.

  2. Non-Returnable Items:

    • Opened or used HEO Technology COVID-19/Influenza A+B Antigen Combo Rapid Test Cassettes are not eligible for return.
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error cannot be returned.

  3. Return Process:

    • To initiate a return, please contact our customer support team at support@covidflu.com.au within 30 days of your purchase.
    • Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
    • Securely package the unopened and unused HEO Technology COVID-19/Influenza A+B Antigen Combo Rapid Test Cassette, including all original accessories and documentation, and clearly write the RMA number on the package.
    • Ship the package to the return address provided by our customer support team. We recommend using a trackable shipping method and insuring the package for its full value.
    • Once we receive the returned product and verify its eligibility, we will process your refund or exchange within [number of days] of receiving the package. Refunds will be issued to the original payment method used during the purchase.

  4. Refund and Exchange:

    • If the returned HEO Technology COVID-19/Influenza A+B Antigen Combo Rapid Test Cassette is eligible for a refund, the purchase price minus any applicable shipping fees will be refunded to the original payment method.
    • In case of an exchange, the replacement product will be shipped to you after receiving the returned item and completing the necessary verification process.

  5. Shipping Costs:

    • The shipping costs incurred for the return of the product are the responsibility of the customer, unless the return is due to our error or a defective product.

  6. Damaged or Defective Products:

    • If you receive a damaged or defective HEO Technology COVID-19/Influenza A+B Antigen Combo Rapid Test Cassette, please contact our customer support team within 48 hours of receiving the product.
    • We may request supporting evidence, such as photographs, to assess the damage or defect.
    • If the damage or defect is verified, we will provide you with a replacement or a refund, including any applicable shipping fees.

  7. Exceptions:

    • Our return policy does not cover any products purchased from sources other than COVIDFLU.com.au. Please refer to the respective seller’s return policy for such products.

Please note that the return policy outlined above is subject to change without prior notice. We encourage you to review the return policy on our website at www.covidflu.com.au for the most up-to-date information.

If you have any questions or require further assistance, please do not hesitate to contact our customer support team at [customer support email/phone number]. We are here to assist you and ensure your